Return & Exchange Policy
We want you to be fully satisfied with your purchase of staplers, staples, and paper clips. Our Return & Exchange Policy is designed to be fair, transparent, and straightforward, ensuring a smooth process if you need to return or exchange any products.
To be eligible for a return or exchange, products must be unused, unopened, and in their original packaging, with all tags and accessories intact. This applies to all items, including staplers (without any signs of use or damage), staples (unopened boxes), and paper clips (unopened packs). Products that are used, damaged, altered, or missing parts will not be accepted for return or exchange.
You may initiate a return or exchange within a reasonable period from the date of delivery. Please ensure you initiate the process promptly, as late requests may not be accommodated. When initiating a return or exchange, you will need to provide details about your order to help us process your request efficiently.
For returns, once your package is received and inspected, we will process a refund to your original payment method. Refund processing times may vary depending on your payment provider, but we strive to complete refunds as quickly as possible. Please note that original shipping costs are non-refundable, unless the return is due to a defective product or an error on our part.
For exchanges, if you receive a defective, damaged, or incorrect product, we will arrange for a replacement at no additional cost. If you wish to exchange a non-defective product for a different size, style, or type, you may do so, provided the original product meets the eligibility criteria, and you will be responsible for any difference in product price and return shipping costs.
Defective products are defined as items that fail to function as intended due to manufacturing errors, such as staplers that jam without use, staples that break easily, or paper clips that are defective. If you receive a defective product, please notify us promptly and provide photos if requested to verify the issue.
We reserve the right to refuse any return or exchange that does not meet the above criteria. By making a purchase, you agree to comply with the terms outlined in this Return & Exchange Policy. We continuously strive to improve our products and service, and your feedback is valuable to us.